Departments

The Department Management module in the OpenScope ERP SAAS admin portal provides you with the tools to efficiently organize and manage the departments within your organization. This section outlines the key features and functionalities available in the Department Management module, enabling you to streamline departmental operations and improve overall organizational efficiency.

Predefined Replies

The Predefined Replies section in the admin portal allows you to create and manage a library of predefined replies for tickets and customer inquiries. This section provides an overview of the functionalities and features available in the Predefined Replies module, enabling you to streamline your customer support process and provide consistent and efficient responses.

Ticket Priority Management

The Ticket Priority Management module in the OpenScope ERP SAAS admin portal allows you to define and manage different priority levels for tickets. This section provides an overview of the functionalities and features available in the Ticket Priority Management module, enabling you to effectively prioritize and address customer inquiries based on their urgency and importance.

The Ticket Statuses

The Ticket Status Management module in the OpenScope ERP SAAS admin portal allows you to define and manage different status options for tickets. This section provides an overview of the functionalities and features available in the Ticket Status Management module, enabling you to effectively track and monitor the progress of customer inquiries.

Services

The Services section in the admin portal allows you to define and manage various services offered by your organization. This section provides an overview of the functionalities and features available in the Services Management module, enabling you to effectively categorize and track different types of services provided to customers.

Spam Filters

The Spam Filters module in the OpenScope ERP SAAS admin portal enables you to manage and configure filters to prevent spam and unwanted messages in your ticketing system. This section provides an overview of the functionalities and features available in the Spam Filters module, allowing you to enhance the quality and security of your customer support process.